Terms of Use

Last updated: 05 October 2026

This website is operated by Noviqent Ltd, company number 17232197, registered in England & Wales. By using this site, or any Noviqent software product - including our web dashboards and our mobile apps - you agree to the following terms. Where a signed order form or a product-specific agreement exists, that document takes precedence over these general terms.

Content

Content on this site (including service descriptions, articles, pricing, and software listings) is provided for general information and does not constitute a binding offer or professional advice. Specific consultancy engagements are governed by their own signed agreement.

Business use only

Our software products are provided for use by businesses, organisations and professional customers, not as a consumer product. By registering an account you confirm you're acquiring the service for business purposes, and you may not represent yourself as an agent of Noviqent or make the service available to others as if it were your own product, without our written agreement.

Your responsibilities

If you or your organisation use one of our products, you control what data is entered and who on your team has access to it. You're responsible for using the service lawfully and fairly, and for having a proper legal basis to process any personal data about others (customers, employees, candidates, and similar) that you enter into it. You must not use the service for unlawful discrimination, covert surveillance, harassment, impersonation, fraud, or to misuse any location data collected via a mobile app.

Our software

Noviqent software products are tested internally and, to the best of our knowledge, work correctly under the conditions in which we test them. Automated features - such as mileage estimates, email matching, or AI-assisted drafting - are provided as an aid and are not guaranteed to be complete, uninterrupted or free of error. Where a product syncs your mailbox (Gmail, Microsoft 365, or IMAP), it reads message metadata to match emails to your contacts and does not store message bodies or attachments. Every environment is different, and we strongly recommend that users seek guidance directly from Noviqent before relying on any Noviqent software in a production environment, to ensure it is implemented correctly for their specific setup.

Mobile apps and permissions

Where a Noviqent mobile app is available for a product, it may request permissions such as location (for features like mileage tracking), notifications, or phone state, each for a specific, named purpose within the app. You can decline any permission; doing so only disables the feature that depends on it. You're responsible for keeping your device and app credentials secure, and for notifying us if you suspect your account has been compromised.

Data protection

For business or organisational data entered into a Noviqent product, your organisation is the data controller and Noviqent acts as processor on its behalf. For your own account details, Noviqent is the controller, as set out in our Privacy Policy. We don't use your organisation's business data to train AI models or to serve advertising, and we don't sell personal data. Where we engage third-party sub-processors (for example, payment providers, email providers, or hosting infrastructure), we only share the data necessary for their function.

Fees and subscriptions

Where a product is offered on a paid subscription, current pricing is shown on that product's own pricing page (see, for example, our Business Operations Platform pricing) or in your order form, and is exclusive of VAT and other applicable taxes unless stated otherwise. Recurring subscriptions renew automatically unless cancelled, and we may suspend access after reasonable notice for non-payment.

Intellectual property

All content, branding and design on this site, and all of our software, are the property of Noviqent Ltd, unless otherwise credited, and may not be reproduced or reverse-engineered without permission. If you have an active subscription to one of our products, we grant you a limited, non-exclusive, non-transferable right to use it internally within your organisation for the term of your subscription. You retain all rights to the data you or your organisation enters into the service; we only use it as necessary to host, secure and support it for you.

Suspension and termination

We may suspend access to a product where reasonably necessary because of a material security threat, suspected unlawful use, material breach of these terms, non-payment, or a legal or regulatory requirement. Either party may terminate a subscription for material breach that isn't remedied within a reasonable cure period. When access ends, we handle any remaining data in line with our Privacy Policy and any applicable data processing agreement.

Limitation of liability

To the fullest extent permitted by law, and except for liability that cannot lawfully be excluded or limited (for example, liability for death or personal injury caused by negligence, or for fraud), neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, anticipated savings or goodwill, arising from use of this website, its articles or other content, or any Noviqent software product - including (without limitation) loss arising from implementation without first seeking our guidance. Where a specific liability cap applies under a signed order form, that cap governs instead of any different figure elsewhere on this site.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, unless the parties agree otherwise in writing.

Changes to these terms

We may update these terms for legal, regulatory, security or service reasons, and will give reasonable notice of any material change that affects an active paid subscription.

These terms are provided as a starting point and should be reviewed by a qualified solicitor before relying on them as complete and binding.