Incident Management and Response
Your on-call engineer wakes up to a root cause, not a graph — context gathered automatically, a fix proposed, nothing applied without a person's sign-off.
Incident Management gathers the context a human would have gone looking for the moment one of your alerts fires — metrics, logs and traces from Grafana, the source of the failing service from GitHub or GitLab, and related tickets from Jira, ServiceNow, Linear, or Azure DevOps Boards — then asks the AI model of your choosing (Claude, GPT, Gemini, Grok, or a privately-hosted endpoint) for a root-cause hypothesis and a fix.
The answer comes back as a ticket, plus a draft pull request when the fix is a code change - never merged automatically. A dedicated Slack incident channel keeps an auto-updating summary as severity, an incident commander, and communications/operations roles get assigned, and a draft postmortem generates itself from the incident's own timeline once it's resolved. An optional public status page - scoped, or token-gated for private updates - keeps affected customers informed without a manual update every time something changes.
Where your policies allow it, narrowly-scoped, dry-run-tested remediation can execute automatically against Kubernetes, AWS, Azure, GCP, or your CI/CD platform (GitHub Actions, GitLab CI, Jenkins, ArgoCD, Terraform Enterprise and more) - every credential resolved just-in-time from Noviqent Vault, never cached or stored locally, with an append-only audit log covering every decision. On-call scheduling and escalation policies route SMS, voice, and email notifications by severity, so paging isn't a separate tool bolted on afterwards. Mapped to SOC 2 (CC6, CC7), ISO 27001 (Annex A.9, A.10, A.12), UK GDPR, DORA, NCSC Cloud Security Principles, and Cyber Essentials.
Features
- Automatically gathers metrics, logs, traces, source, and past tickets the moment an alert fires
- Read-mostly connectors to Grafana, GitHub/GitLab, and Jira/ServiceNow/Linear/Azure DevOps Boards — nothing writes back except the proposed fix
- Proposes a root cause and a draft fix, packaged as a ticket and a draft pull request
- On-call scheduling and escalation policies with SMS, voice, and email paging, tied to incident severity
- Incident coordination: severity, commander and comms/ops roles, a dedicated auto-updating Slack channel, and a draft postmortem generated from the timeline
- Public, scoped, or token-gated private status pages, with email/RSS subscriber notifications
- Scoped, dry-run-tested automated remediation against Kubernetes, AWS, Azure, GCP, and CI/CD platforms — where your policy allows it
- A full human approval gate on everything else — nothing auto-executes, auto-merges, or auto-deploys outside an explicit policy
- Credentials resolved just-in-time from Noviqent Vault, never cached or stored locally
- Bring your own AI provider, including a privately-hosted endpoint you control
- Mapped to SOC 2, ISO 27001, UK GDPR, DORA, NCSC Cloud Security Principles, and Cyber Essentials
- Org-scoped multi-tenancy with role-based access control and an append-only, immutable audit log
Pricing
Pricing depends on connected alert volume and your chosen AI provider — get in touch for a quote. Available as SaaS or fully self-hosted on-premises with flat licensing.